Shipping
Domestic and International Shipping
There are 2 lead times to consider for every order: Fulfillment and transit times.
The fulfillment process includes the following: importing orders from our online store, packaging, and leaving a package ready for carrier pickup. We have a maximum lead time of 2 business days to achieve the above. This means that if an order is received on Monday, it will be ready for pickup by our carrier by Wednesday at the latest. If an order is received on a Friday, it will be ready for pickup by Tuesday of the following week at the latest, and so forth. Under exceptional circumstances, such as but not limited to: unexpected order fulfillment volume surge, shortage of fulfillment staff members, software or technical issues, and/or connection issues for your online store, this lead time could be extended with or without previous and formal notice.
In addition to the 2 business days for fulfillment, you need to consider the *estimated transit times for the order to be delivered by the carrier to you. We are not a shipping carrier, and thus we rely on the carriers below for our shipping operations on behalf of your order:
USPS Domestic (US): estimated of 3-7 business days.
UPS Domestic (US): estimated of 3-5 business days.
GlobalPost (International): estimated of 10-14 business days.
UPS Worldwide (International): estimated of 10-14 business days.
*This is an estimation provided by the carriers, and thus it is not a guarantee. Therefore, the transit times may be shorter or longer based on several logistical factors such as weather, workforce shortage or strikes, order volume surge due to holidays, etc
Below, you will find estimated lead times (Fulfillment +Transit). This will help ensure you to know what to expect at the time of purchase:
USPS Domestic (US): 5-9 business days approx.
UPS Domestic (US):5-7 business days approx.
GlobalPost (International): 12-16 business days approx.
UPS Worldwide (International): estimated of 12-16 business days.
Both of the above lead times need to be factored into understanding when your products will arrive to you. Thank you!
Responsibility for payment of international duties & taxes:
Typically, duties and taxes are determined by the type of goods that are shipped and the value of the goods. Duties and taxes are levied by Customs in the destination country. Each country has its own customs laws and the duties for different types of goods and values are set locally. Lion’s Mane Supplements do not take responsibility for paying these fees. These are the responsibility of the receiver.
How to track an order that has been shipped?
Once we receive an order from our online store we create and print the shipping label to start the order preparation.
Once this shipping label is created and printed, you will receive an automated email listing the order and tracking information. This is an automated process.
For all shipping methods, once the order ships, the tracking number will update automatically through the carrier's website
Lion’s Mane Supplements is not a carrier and does not control nor oversee the tracking of packages.
We will do all that we can to send all purchased items in the same package, limiting the number of tracking numbers associated with any given order.
If the items of the orders do not fit into our largest single box, up to 20x12x12, we will split the order for shipment.
When shipping internationally, customs can delay packages by up to 6 weeks. This does not happen often, but it can happen. We have no control and absorb no logistical or financial responsibility in such situations. We take no responsibility for the taxes and/or fees due at import.
Refund Policy
Our policy is valid for a period of 30 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you an exchange.
Exchange requirements
The following criteria must be met to qualify for an exchange:
Product is defective
Product must be in original packaging
Product must be unused
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are completely exempt from being returned.
Proof of purchase
To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.
Sale and clearance items
Only regular priced items may be exchanged, unfortunately, sale or clearance items cannot be exchanged.
Shipping items
In order to return an order, you must contact us first. Returns can be mailed to: 2885 N Berkeley Lake Road Ste 20. Duluth GA 30096. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may click HERE to reach out to us via our contact page. This document was last updated on 4/1/2023.